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⚠ Known Issues

In-Game Issues

Rewards & Purchases

Urgent Maintenance & Server down

Technical issues & Login errors

In-Game Issues

No Gestures for Slayers [Resolved]

We're aware of an issue where characters of the Slayer class are not able to use gestures in-game. This is under investigation and will be fixed, but unfortunately, we do not have an estimate of when it will be fixed. We will update this post as soon as we have more information to share.

Rewards & Purchases

Adventurer Growth Support Box Not Awarded [Resolved]

Update June 22: As the event is now over, the Adventurer Growth Support Box is intentionally unobtainable. Support will no longer assist with new characters who do not obtain the box upon reaching level 23. 

  • If you leveled a character from 22 to 23 between the 25th of May and the 22nd of June but did not receive an Adventurer Growth Support Box (Lv. 23), please submit a support ticket, here.

Keep in mind that each account is only eligible for one Adventurer Growth Support Box (Lv. 23). 

Update June 3: The issue with the Adventurer Growth Support Box will not be solved before the end of the event (June 22, before Maintenance), and our GM team will instead assist manually. 

  • If you have leveled at least one character from level 22 to 23 after the patch on May 25th but have not received an Adventurer Growth Support Box (Lv. 23), please submit a support ticket, here.

Keep in mind that each account is only eligible for one Adventurer Growth Support Box (Lv. 23). 

Update June 1: The cause of the issue has been identified, but unfortunately, we've not been able to confirm that a fix will be ready in a timely manner. Because of this, our GM team has begun to manually check and verify all reports, and they'll be sending an Adventurer Growth Support Box (Lv. 23) to affected players.

  • If you have previously reported that you did not receive an Adventurer Growth Support Box (Lv. 23) upon reaching level 23 after the patch on May 25, we will attempt to send you the box without the need for an additional ticket (but you're still welcome to contact us to ask how it's going).
  • If you have not previously reported that you didn't receive an Adventurer Growth Support Box (Lv. 23), please submit a ticket and let us know.

Please Note: Due to the number of affected players, ticket response time will be higher than normal while we sort this out.

May 25: We're aware that the achievement [Event] Paladin Update Celebration Gift that awards the Adventurer Growth Support Box (Lv. 23) appears as completed for some players. We're also aware that reaching level 23 and completing the associated quest does not grant these players the reward.
The issue is under investigation, and we will post additional updates here as soon as they become available.
Please Note: At this time we're unfortunately not able to provide the reward manually.

Archer Pre-registration rewards not sent [Resolved]

Update 12/01/2022 22:19 CET: All archer pre-registration rewards have now been sent, and can be claimed as coupons through the Web Inventory.

The rewards for archer pre-registration (as detailed here) have not yet been distributed. At this time, we do not have an ETA for when they will be sent. 

We will update this post as soon as more information is available.

Missing Mana Level Rewards [Resolved]

Update 12/01/2022 22:08 CET: All Mana Level Rewards have now been sent.

We're aware that the distribution of Mana Level Rewards is taking longer than expected and that not all players have received their rewards yet.

This is being addressed, and we will update this notice once more information is available.

Web Inventory appears empty 30/11/2021 [Resolved]

We're aware of an issue where the Web Inventory on the account management page appears empty.

Problem with receiving Twitch drops after 21/10/2021 [Resolved]

Please try unlinking and re-linking your Twitch account from your Kakao Games account, and then claiming your next drop. After that, you should be receiving any missed Twitch drops within 24 hours.

If you see a different Display Name (top right) on your launcher compared to the website, it means you have 2 accounts under 2 different email addresses and you are using the wrong email address on the website. If you cannot remember the correct email address, please contact Support and let them know the Display Name you see on the launcher.

If you are having a different issue, please take a look at our Twitch Drop FAQ!

Updated 29/10/2021 13:00 CEST

 

Chick Pet Not Arriving [Resolved]

Some players were unable to claim their Chick Pet from our Twitch Drops event as the coupon in the Web Inventory was set to "Expired". This issue has now been resolved.

Please note that if you participated both in our CBT2 Twitch Drops event as well as our after-launch Twitch Drops event, you can only receive the Chick Pet once and not twice on your account.

Updated 27/10/2021 17:00 CEST

 

Web Inventory Not Accessible / Under Maintenance [Resolved]

The web inventory is now accessible again. If you are still seeing a maintenance page, please make sure to clear your browser cache.

 

The Web Inventory is currently undergoing maintenance and will not be accessible for the time being. We'll work to get everything working correctly as soon as we can.
(October 27th 13:00 CEST - 17:17 CEST).

 

The Web Inventory is currently undergoing maintenance and will not be accessible due to a number of issues. We'll work to get everything working correctly as soon as we can.
(October 21st 09:20 UTC - 19:00 UTC).

We're seeing reports that some players are not able to see the Web Inventory on their Account Management Page.

If you're affected by this, first ensure that the Display Name shown in the upper right corner of the website is the same as the Display Name shown in the launcher. If the Display Names don't match it means you're logged in to two different accounts.

If the Display Name on the website matches that in the launcher, and you still don't see the Web Inventory, try clearing the cache and cookies of your browser, or try a different browser entirely.

If you're still unable to access the Web Inventory after going through the above steps, and after the maintenance ends, please contact customer support with a screenshot of the the Account Management Page.

 

Updated 27/10/2021 17:20 CEST

 

CBT Participation rewards missing [Resolved]

The CBT Participation and pre-registration rewards have been sent out during our maintenance of October 27th.

 

Extra pre-order Rubies missing [Steam Only]

The extra Rubies for players who have pre-ordered those packages before September 10th have been distributed on October 27th. You can find more details regarding this topic here.

Please be aware that these extra Rubies have not yet been sent out for Steam Users. We currently do not have an ETA on when these will be sent out for Steam but we are working on it and we will let you know as soon as possible.

Updated 27/10/2021 17:00 CEST

 

Missing Founder Rewards [Resolved]

Update: You should be able to find any missing items in your Web Inventory now.

If you see a different Display Name (top right) on your launcher compared to the website, it means you have 2 accounts under 2 different email addresses and you are using the wrong email address on the website. If you cannot remember the correct email address, please contact Support and let them know the Display Name you see on the launcher.

Updated 05/11/2021 13:00 CEST

 

Expired Steam Purchases in Web Inventory [Under Investigation]

If you are seeing free items in your Web Inventory which are set as "Expired", these are not intended to be claimed and were correctly expired.

If you are however seeing items from your paid purchase in your Web Inventory as "Expired", this is an issue that is currently under investigation.

 

Other undelivered Package Items (Not available in Web inventory) [Resolved]

Update: You should be able to find any missing items in your Web Inventory now.

If you see a different Display Name (top right) on your launcher compared to the website, it means you have 2 accounts under 2 different email addresses and you are using the wrong email address on the website. If you cannot remember the correct email address, please contact Support and let them know the Display Name you see on the launcher.

Updated 29/10/2021 14:00 CEST

 

Web/Ruby Shop items not arriving [Resolved]

Update: The issue regarding Ruby purchases and claiming rewards from your web inventory should now be fixed. 

We are aware that there are currently issues with claiming rewards from your web inventory and when purchasing items from the Ruby Shop.

We are currently investigating both issues and apologize for the inconvenience. In order to fix the issues with the Ruby Shop and anything affected by it, we have temporarily closed the Ruby Shop while we are working on the fix.

We hope to deliver your rewards soon!

 

[Steam Cart] Missing KCoins after Steam purchase [Resolved]

The issue that was affecting the purchase of multiple packs of KCoins via the Steam Cart has now been resolved. Players who wish to make a purchase of more than one package can do so again without fearing losing any of their coins in the process.

Players who were affected by this before can expect to see the issue resolved in the near future as we're still investigating to bring this ordeal to the best conclusion. In the meantime, we have to ask, again, for your patience and understanding while this is been worked on.

Thank you as always for bearing with us!

The issue with the KCoins not arriving when purchasing multiple packs of KCoins via the Steam Cart seems to be happening again.

We are currently working on a new system to resolve this issue, and in the meantime we would kindly ask you that you do not use the Steam Cart for your KCoin Purchases.

Individual KCoin purchases via Steam will be processed via correctly, so In case you wish to purchase a 1,000 KCoin and 2,000 KCoin for example, do it one by one and do not add them both to your cart. 

Please keep in mind that for all KCoin purchases there can be a delay of up to 24 hours from the time you purchase them to when your balance will update in game.


We apologize for this inconvenience and thank you for your understanding, we will update this article once the KCoin Cart issue has been resolved.

The issue where the KCoins were not arriving when purchasing multiple packs of different amounts via the Steam Cart has now been fixed and any undelivered KCoins have been sent to you. Please be aware that in certain cases it may take up to 24 hours for your KCoins to arrive. Thank you for your patience and understanding.

 

Updated 27/10/2021 18:33 CEST

Web/Ruby Shop items are missing [Resolved]

Between November 20th 20:00 CET until November 21st 02:40 CET, the Web Inventory feature has encountered an error where no items were shown. The issue has now been resolved.

Updated 21/11/2021 02:40 CEST

 

Urgent Maintenance & Server down

[Website] New account creation not working 24/11/2021 13:30 CET - 15:04 CET [Resolved]

We are aware of an issue where players are currently unable to create new website accounts. Our technical team is working on resolving this issue as soon as possible so that you can continue creating new accounts! We will update this topic as soon as the issue is fixed.


Web Inventory Issues & Maintenance 20/11/2021 20:00 CET - 21/11/2020 02:50 CET [Resolved]

We noticed an issue where the web inventory showed no items and we proceeded to a maintenance in order to correct the issue. This problem has now been fixed but if you are still seeing the web inventory in our website under maintenance, please try clearing your browser's cache and access the page again.

Thank you for bringing it to our attention and we apologize for any inconvenience caused with it.

 

[Server] Andromeda server crash - 29/10/2021 20:34 CEST [Resolved]

The issue that caused the crash of the EU server Andromeda has now been resolved. Players who were unable to access will be able to join back in again!

We appreciate your patience and understanding.

Following the re-enabling of the RvR to test latency, the server Andromeda suffered a crash. We're aware of this and will investigate to bring it up again as soon as possible.

We understand that this will be an inconvenience for all the players of said server. Please accept our apologies.

Thank you for your understanding and patience.

 

Updated 29/10/2021 22:04 CEST

[Web Inventory] The Web Inventory is currently undergoing Maintenance 27/10/2021 - 13:00 until 17:17 CEST

The issues that were affecting the Web Inventory have been fixed. Claiming items to add to the in-game account is possible again. Make sure the Display Name on the website matches the one in the launcher before collecting any items.

If the Web Inventory is showing up but automatically redirecting you back to the account overview page, please try clearing your browser cache.

We apologize for the inconvenience. Thank you for bearing with us, for your patience, and for your understanding.

 

[Server] RvR disabled in all servers 24/10/2021 17:00 CEST - until next maintenance 

As a temporary measure to improve the servers' performance we are going to turn off Realm vs Realm until our upcoming maintenance on Wednesday.

Please be aware that the notification system will not be turned off, however RvR will not be join-able, this is to be expected as we have disabled this feature.

For the players that have participated in RvR and are wondering what will happen with their rewards, the rewards for the 4th and 5th RvR war will be deemed a tie and the final result will be determined after the 5th RvR is over and rewards will be distributed accordingly.

[Server] A new server will be opened for new players on EU: Perseus 24/10/2021 [❕]

To accommodate all new players who are still trying to join our servers, we will be opening a new server for the EU region. Please keep in mind that existing characters or items cannot be moved from one server to another.

[Server] New character creation on Andromeda (EU) + Sagittarius (EU) will be blocked 24/10/2021 - Ongoing

As part of our measures to reduce stress on the first two European servers, we have temporarily disabled the character creation.

[Server] World Quests disabled in all servers 23/10/2021 22:10 CEST -

[Ongoing]

Once again, after confirming the World Quests are still causing latency issues, we have decided to disable them to improve performance. We have no ETA as to when we'll be able to enable them again. We apologize for the inconvenience.

Thank you for your understanding.

Following the latest update that was meant to alleviate the latency issues, World Quests are finally live again on all servers.

We apologize for the inconvenience of this measure but are grateful for your understanding and patience.

Thank you for bearing with us!

As part of the investigation to locate the reason for the latency issues, we were able to detect that World Quests were partially responsible and, thus, have disabled them in all servers to improve performance. This, while an improvement, is not a definite solution but a step closer to resolving the problem altogether. This will be a temporary measure, so you can expect this content to be available again in the near future.

We apologize once more for all the inconvenience.

Thank you for your patience.

 

Updated 27/10/2021 22:03 CEST

 

[Server] Andromeda World Quests disabled 23/10/2021 19:51 CEST -

[Ongoing]

Once again, after confirming the World Quests are still causing latency issues, we have decided to disable them to improve performance. We have no ETA as to when we'll be able to enable them again. We apologize for the inconvenience.

Thank you for your understanding.

Following the latest update that was meant to alleviate the latency issues, World Quests are finally live again on all servers.

We apologize for the inconvenience of this measure but are grateful for your understanding and patience.

Thank you for bearing with us!

As part of the investigation about the lag issues Andromeda server is having, World Quests will be temporarily disabled. We have no ETA as to when these will be accessible again.

We apologize for this setback and the inconveniences it may cause.

Thank you for your patience and understanding.

 

Updated 27/10/2021 22:03 CEST

 

[Server] EU - Andromeda - Server Lag in Andromeda 23/10/2021 17:29 CEST [Under Investigation]

We are aware of the server lag issue that occurs on Andromeda. Yesterday's attempted optimization unfortunately did not solve the issue as hoped, so we're still investigating the issue.

We appreciate any reports that have been sent to us to help get to the bottom of this. We will inform you as soon as we know more.

Thank you for your patience.

[Login Server] EU - Andromeda - Login Server temporary down 22/10/2021 18:59 CEST - 19:27 CEST[Under Investigation]

Andromeda servers are back up. We apologize for the inconveniences this may have caused. Thank you for your patience and understanding!

[Login Server] EU - Andromeda- Login Server temporary down 20/10/2021 21:17 CEST - 22:00 CEST[❕][Under Investigation]

Thank you for your patience. The Server EU1, Andromeda, is now back up and accessible. We apologize for the many inconveniences.

Thank you for your patience!

The servers for EU1, Adromeda, will be down for an estimated 30 minutes due to technical issues. We apologize for the inconvenience this will cause and thank you for bearing with us.

Thank you for your understanding!

 

Updated 20/10/2021 22:05 CEST

 

[Login Server] EU2 - Sagittarius - Login Server temporary down 20/10/2021 20:51 CEST - ~ 22:00 CEST[❕][Under Investigation]

Due to technical difficulties, the second server for EU, Sagittarius, will be down and unable to log in.

We apologize for the inconveniences this might cause. Thank you for your patience and understanding!

 

Updated 20/10/2021 22:00 CEST

 

[Shop] EU - Ruby Shop temporarily closed 20/10/2021 18:38 CEST -19:32 CEST[❕] [Under Investigation]

The Shop is open once more! The issues that were affecting players when making purchases have been fixed. Once again, we thank you for your patience!

We're aware that Ruby transactions have been failing, however, please be assured that KCoins are not being withdrawn. The Shop will be temporarily closed once more to fix this issue.

Thank you for bearing with us and for your understanding.

The Ruby shop is open again for business! Thank you for your patience and understanding.

To prevent any problems with your Ruby shop purchases we have temporarily disabled the Ruby Shop.

We apologize for the inconvenience and we thank you for your patience and understanding.

 

Updated 20/10/2021 19:35 CEST

 

[Login Server] EU - Login Server temporary down 20/10/2021 18:18 CEST - 18:44 CEST[❕][Under Investigation]

The EU servers are open again for any new players who want to join in!

Thank you for your patience!

Due to technical difficulties with the server load new players will not be able to login temporarily.

We apologize for the inconvenience and we thank you for your patience and understanding.

 

Updated 20/10/2021 18:49 CEST

 

[Server Restart] EU - 20/10/2021 17:24 CEST - 17:58 [Under Investigation]


The European server has been restarted due to technical issues and we expect it to be up again shortly.

Thank you for your patience!

 

Updated 20/10/2021 17:58 CEST

 

We're aware of an issue where purchasing multiple packs of KCoins through Steam will result in only one pack being delivered. This is under investigation and will be fixed.

In the meantime, we encourage users to purchase packs one at a time.

Updated 20/10/2021 10:56 CEST

 

[Server Restart] EU - 17/10/2021 22:35 CEST - 23:00 [❕]

The European server has been restarted due to technical issues and we expect it to be up again shortly.

Thank you for your patience!

 

Updated 17/10/2021 23:00 CEST

 

[Server Restart] EU - 17/10/2021 15:27 - 15:56

The European server has been restarted due to technical issues and we expect it to be up again shortly.

Thank you for your patience!

 

Updated 17/10/2021 15:56 CEST

 

Technical Issues & Login errors

 

[Sound] Connected controller causing sound problems. [Under Investigation]

We are investigating an issue where having a controller connected to your PC while Elyon is running is causing problems with the sound after about 30 minutes of game-play.

As a temporary work around we suggest disconnecting your controller from your PC and then running the game again.

 

[Character] Character creation in Andromeda server blocked - 19:43 CEST [❕]

The option to create a character in the EU server Andromeda will be blocked for the time being to assist with the finding of the reason behind the crashes and performance issues the server is having.

We apologize for any inconvenience this will cause. Thank you for your patience and understanding.

 

[Login] Unable to write "@" in the launcher [Under Investigation]

We're aware that players using a QWERTZ keyboard are unable to write the "@" symbol in the launcher and are working on resolving this. In the meantime, you are able to log in by copy-pasting the symbol from this article or from another location.

If you are experiencing this issue with a different keyboard type than QWERTZ, please reach out to our Support team and let us know.

 

[Login] Error 20009 during the login screen [Resolved]

The login error has been resolved.

We are currently investigating an issue where some users get a 20009 error when trying to login.

Updated 18/10/2021~

 

[Headstart] The game has closed due to an error.[Resolved]

This error has now been resolved.

We are aware of the issue when attempting to access the server in the server selection screen and the game crashes with the following error:

mceclip0.png
We are currently working on resolving this issue and we hope to have it fixed as soon as possible.

We will update this post once the issue has been resolved. Thank you in advance for your patience and understanding.

Updated 17/10/2021 22:00 CEST

 

[Pre-Creation] Elyon is not currently accessible [Resolved]

The issue were some users were unable to access the pre-creation despite having purchased pre-order packages has now been corrected. Thank you for your patience and we apologize for the delay and inconvenience.

If you are seeing this message and you have not pre-ordered any packages, then this is intended, however, we are aware of an issue where players who have pre-ordered packages and not refunded their purchases are still unable to login and see this error:

mceclip0.png

We are working on finding the cause and resolving this situation as soon as possible. Thank you for your reports and we appreciate your patience while we are working on finding a solution.

Updated 14/10/2021 21:28 CEST

 

Launcher initialization failed. (error: 3) [Resolved]

After the maintenance the Launcher initialization failed. (error: 3) has been fixed. Thank you for your patience and your help in discovering the cause!

We're aware of the error message 3 some players are getting when trying to start the Elyon Launcher. This has been reported and will be investigated as soon as possible. In the meantime, it's advised for players with this problem to close the launcher and restart it or re-download it.

Updated 19/10/2021 11:46 CEST

 

Failed to initialize Steam module. (error : 1) [Resolved]

The Error: 1 issue players were experiencing when trying to launch the game via Steam has now been resolved. Please close Steam and run the game from your Steam Library to begin your download.

 

We're aware of an issue preventing some players from running the Elyon Launcher from Steam. We apologize for the inconvenience and will notify you once the issue is resolved.

Updates will be provided here and on our Official Elyon Discord, as and when they become available.

Updated 14/10/2021 09:23 CEST

 

Elyon client detected as virus during installation

There is currently an issue with some Anti-virus software (such as Symantec, Bitdefender, AVG and Avast) detecting some Elyon files as a threat. This is a false positive detection and we are reaching out to the security software providers to get our application whitelisted.

In the meantime, it is safe to add the Kakao Games installation folder to your anti-virus exceptions. The default path is C:\KakaoGames if you are unable to add the whole folder to your Anti-virus exceptions, try white-listing the Elyon_Launcher.exe located by default here: C:\KakaoGames\ELYON.

If you are using Trend-Micro Internet Security Software please also disable the Network Protection function as well, to be able to update the client correctly.

Updated 09/05/2021 17:22 CEST

 

Login button cannot be clicked

mceclip1.png

If the login button when signing-in to our website is greyed out and you cannot click on it, please try deleting the last digit of your password and entering it again. This will temporarily fix the issue while we are working on a solution.

If you do not remember your password you can click on the "eye" to make your password visible, and then delete and retype a digit from your password and the Login button will be clickable again.

mceclip0.png

 

Incorrect password

If after resetting your password, you still see an error message that your password is incorrect, please make sure that your new password meets all of the password requirements below:

mceclip2.png

The most common cause especially when you using an automatic password generator is the password's length! Please make sure your password is not more than 16 digits long.

You can reset your password by clicking here.

 

Unable to receive Authentication Code

If you cannot see the e-mail with your Authentication Code try checking your spam folder and filters

 You should find the email in either:

- Your e-mail's spam folder.
- The Social or Promotions tab of your Gmail inbox.

If you can still not find the email, please verify that you have entered the correct e-mail address when registering. Also make sure that if you are using software such as Outlook or Thunderbird, that the software is not deleting the verification e-mail as spam and whitelist this e-mail address:

no-reply@playkakaogames.com


*Please note that @gmail and @googlemail may be the same mailbox, but they are different email addresses!

For Gmail users, in order to whitelist the "no-reply@playkakaogames.com" e-mail address, please follow the steps below:

  • Click the cogwheel icon in the top-right corner, and then "Settings"
    Go to "Filters" and then "Create a new filter"
  • Enter "playkakaogames.com" in the "From" field
    Select "Create filter" with this search
  • In the box titled "When a message arrives that matches this search" select "Never send it to spam"
    Click the "Create filter" button
  • Try to get the confirmation E-Mail sent again.

If you have whitelisted the "no-reply@playkakaogames.com" e-mail address and you are still not receiving the email, please try to request a new verification e-mail on our login page, with a different browser.

Updated 13/04/2021 19:00 CEST

 

502 Bad Gateway

This error will appear when our server is overloaded due to too many requests to download Elyon at the same time. If you are seeing this error, please try again later.

 

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